John K Muller, PhD
Work Experience
November 2021- Present
Veritas Technologies
Principal CX Designer
Currently working in a triad model with product managers and developers for backup and recovery software solutions, including Flex Appliance and Alta SaaS Protection
November 2020 - November 2021
CentralSquare Technologies
Design Manager
Managed a team of 12 UX and UI designers across all product lines, including public safety & justice, public administration and healthcare
April 2019 - November 2020
CentralSquare Technologies
Senior UX Designer
Led a team of UX and UI designers in creating mobile and desktop community development software
November 1997 - April 2019
IBM
UX Designer
UX consultant on multiple internal projects, improving outcomes through usability sessions, user interviews, heuristic evaluations and competitive analysis
Extensive experience working with developers, product managers and end users to iteratively create detailed process flowcharts and wireframes
Collaborated across multiple teams to integrate external developer support sites into a single solution
Skills
Wireframes
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Prototypes
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Information architecture
​
Heuristic evaluations
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Enterprise design thinking
Interactive process flowcharts
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Ethnographic research
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Usability testing
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Competitive analysis
Tools
Balsamiq
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Sketch
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Figma
Education
December 1997
University of Central Florida
Doctorate of Philosophy
Human Factors Psychology
May 1990
Rutgers University
Bachelor of Arts
Psychology